2020 solutions providing peace of mind for CUs and members
Payments is one of the fastest growing areas of technology in the banking world today. Players in this space must remain nimble to survive evolving consumer demand, as well as increasing cybercriminal...
View ArticleThe best tools for safely approving more auto loans for your members
Between credit unions’ great rates and service, auto loans have long been a highly successful piece of their loan portfolio. In April, auto lending dropped more than 50% for both new and used...
View ArticleDigital card issuance thwarts fraud, pleases consumers
FIS data shows credit and debit card fraud jumped tremendously since the coronavirus pandemic hit the U.S., as reported in The Wall Street Journal. Credit card fraud was the leading type of identity...
View ArticleA conversation with the experts: The one thing consumers want amid uncertainty
Various countries around the world are bouncing back and forth between several phases of consumer sentiment during the coronavirus recovery period, Mastercard SVP Global Insights and Analytics Jana...
View ArticleLeveraging data and know-how to fight fraud in 2021: Part 1
In the financial services arena, the balancing act between security and a seamless member experience could not be more important. Capitalizing on the knowledge of your experts and implementing...
View ArticleLeveraging data and know-how to fight fraud in 2021: Part 2
In our last article, we outlined the different forms of fraud that are increasing at credit unions across the country, and the impacts of CNP fraud through payment apps and BIN attacks. Here, we’re...
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7 steps to mitigate 2021 auto lending risk factors
Demand for new vehicles fell dramatically in 2020 following the COVID-19 pandemic. At the same time, demand increased for used vehicles as Americans avoided public transportation and ride-share...
View ArticleWe asked the expert: how to connect with members through data
Data plays a key role in how financial institutions do business, but it’s more than that. Credit unions can leverage the data they regularly receive from their members to better connect with and serve...
View ArticleAcceleration of digital and tech adoption
Digital has become the name of the game for financial services in recent years, and during the past year, credit unions have had to quickly learn and adapt to consumers’ changing needs. I talked with...
View ArticleInnovate with the principles of human-centered design
Credit unions, by nature, are focused on the human connection with their membership, and that philosophy extends into a credit union’s products and services. As more banking services shift to digital,...
View ArticleWhat’s in store for credit unions and cannabis?
The cannabis industry has been a steadily growing business in America as more states legalize medical and recreational marijuana. At the same time, credit unions have begun to see an opportunity to...
View ArticleHow CUs can diversify with home improvement loans
In the middle of the COVID-19 pandemic, everything in your members’ lives revolves around their home. With so many people and entire families stuck at home, people are recognizing now more than ever...
View ArticleHelping credit unions and members safeguard against fraud during the holidays
This holiday season, it’s more important than ever for credit unions to safeguard their members and themselves against fraud and scams. In our recent conversation with Ann Davidson, VP of Risk...
View Article5 key insights into the buy now, pay later trend
If you’ve overlooked the growth in buy-now, pay-later (BNPL) because it looks like a simple rebranding of retail lay-a-way, or because you’re comfortable with your member credit portfolio already, you...
View ArticleFive ways to keep overdraft fees in perspective
When a member overdraws an account, there are rules in place that determine whether or not the item will be paid, and whether or not the member will be charged a fee. Recent noise about fee suspensions...
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